Operations Team Lead Job Opening
1 week ago
As a Senior Service Supervisor at JLM RESTAURANT PTE. LTD., you will play a critical role in ensuring the successful execution of our business strategy. Your primary responsibility will be to oversee the delivery of exceptional food and beverage service, ensuring seamless service delivery and driving customer satisfaction.
Main Responsibilities:
* Supervise staff to ensure clear communication, effective teamwork, and optimal productivity.
* Respond promptly and professionally to customer complaints, resolving issues efficiently and fairly.
* Develop and implement strategies to improve shift organization, staff performance, and overall operational efficiency.
* Maintain accurate records of inventory, supplies, and expenses, ensuring timely ordering and minimizing waste.
* Foster a positive work environment, promoting employee engagement, motivation, and growth opportunities.
Requirements:
* Strong leadership, motivational, and people skills, with the ability to inspire and empower team members.
* Excellent communication, problem-solving, and conflict resolution skills, with a focus on customer satisfaction and staff well-being.
* Proven work experience in a similar role, preferably in the food and beverage industry, with a strong track record of success and achievement.
* Ability to work night shifts, weekends, and holidays as required.
* Strong financial management skills, with expertise in budgeting, forecasting, and cost control.
About Our Business:
JLM RESTAURANT PTE. LTD. is a leading restaurant operator dedicated to delivering exceptional dining experiences. We are committed to fostering a positive work environment, investing in our employees' growth and development, and driving innovation in our operations.
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