Technical Support Specialist
2 days ago
We are seeking a Technical Support Specialist to join our team in Singapore. As a key member, you will play a crucial role in ensuring the smooth operation of applications and providing technical support to end users.
- Provide assistance to users, addressing inquiries, troubleshooting issues, and implementing solutions to restore systems to full functionality.
- Keep detailed documentation of user interactions, reported problems, solutions applied, and further actions needed by management or tier 2 support.
- Create user manuals and troubleshooting guides to aid both support teams and users in effectively interacting with the system.
- Work closely with L3 Technical staff and project managers to set objectives and plan system upgrades and improvements.
- Develop and implement new procedures to boost efficiency, enhance customer satisfaction, and reduce operational costs.
- Singaporean citizenship is required.
- Bilingual in English and Mandarin is necessary to handle Mandarin-speaking clients.
- Prior experience with programming languages such as HTML and Java is an advantage.
- Good writing and communication skills are essential.
- Strong troubleshooting and problem-solving skills with experience in identifying and resolving complex technical issues.
- Experience with ticketing systems like JIRA and ServiceNow, and version control tools like Git, is a plus.
- Prior experience in supporting mobile or web applications is desired.
- A competitive remuneration package up to SGD 4000 per month, including benefits and allowances.
- A hybrid working arrangement that balances flexibility and teamwork.
- The opportunity to be part of a collaborative and supportive team that encourages growth and development.
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