Technical Support Specialist

2 days ago


Singapore SCIENTEC CONSULTING PTE. LTD. Full time
Key Responsibilities

We are seeking a Technical Support Specialist to join our team in Singapore. As a key member, you will play a crucial role in ensuring the smooth operation of applications and providing technical support to end users.

  • Provide assistance to users, addressing inquiries, troubleshooting issues, and implementing solutions to restore systems to full functionality.
  • Keep detailed documentation of user interactions, reported problems, solutions applied, and further actions needed by management or tier 2 support.
  • Create user manuals and troubleshooting guides to aid both support teams and users in effectively interacting with the system.
  • Work closely with L3 Technical staff and project managers to set objectives and plan system upgrades and improvements.
  • Develop and implement new procedures to boost efficiency, enhance customer satisfaction, and reduce operational costs.
Requirements
  • Singaporean citizenship is required.
  • Bilingual in English and Mandarin is necessary to handle Mandarin-speaking clients.
  • Prior experience with programming languages such as HTML and Java is an advantage.
  • Good writing and communication skills are essential.
  • Strong troubleshooting and problem-solving skills with experience in identifying and resolving complex technical issues.
  • Experience with ticketing systems like JIRA and ServiceNow, and version control tools like Git, is a plus.
  • Prior experience in supporting mobile or web applications is desired.
What We Offer
  • A competitive remuneration package up to SGD 4000 per month, including benefits and allowances.
  • A hybrid working arrangement that balances flexibility and teamwork.
  • The opportunity to be part of a collaborative and supportive team that encourages growth and development.


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