Director, Business Continuity Management and Operational Resilience Specialist, South Asia

3 weeks ago

Singapore Royal Bank of Canada> Full time

Job Summary

This role is to support the APAC Business Continuity Management and Operational Resilience (BCM & OpRes) Head in implementing and running BCM and OpRes programs in the APAC region, with a focus in Malaysia and Singapore. This will include business continuity planning activities such as Business Impact Analysis, Business Continuity Plan Maintenance and Exercises Coordination, Execution and Reporting; as well as operational resilience planning activities such as Service Categorization, Harm Assessment, Dependency Mapping, Scenario Testing and Self-Assessment Reporting. The role will also act as the Secretary and Recovery Advisor to the Incident Management Teams. Additional geographical coverage and/or responsibilities may be assigned to this role as per business requirement.

Promote, support and provide business continuity, operational resilience and incident management expertise to all business and functional units within the assigned countries and other locations / businesses in the APAC region and serve as the single point of contact for these locations / businesses.

Support APAC BCM & OpRes program development and facilitate ongoing management and program enhancements including delivery of trainings, simulations and internal and external exercises. Provide additional support, as needed, in the development and ongoing management of the global business continuity, operational resilience and incident management programs.

Ensure that business continuity and operational resilience programs in the assigned locations meet global BCM and OpRes policies, standards, procedures and regulatory requirements and aligned to the business needs in the APAC region.

Key Responsibilities

  • Consult and manage BCM and OpRes activities in Malaysia and Singapore and other locations / businesses as assigned including:

In General:

  • Ensure all BCM and OpRes activities and documentations complying with RBC Standards and Policy; coordinate reporting of compliance within the areas of responsibility.
  • Partner with Regional / Local Executives to ensure the BCM & OpRes programs are aligned to the latest business requirements
  • Develop regular BCM and OpRes reporting for Operating Committees of the assigned countries
  • Develop and maintain an up-to-date knowledge of latest regulatory changes in the APAC region in relation to BCM and OpRes
  • Support the "One RBC" culture by taking personal responsibility to encourage and facilitate cross-team collaboration in daily activities.
  • Track self-identified, internal audit or regulatory review findings relative to the respective business lines, as they relate to BCM & OpRes assuring established timelines are met
  • Identify potential areas to integrate the BCM and OpRes programs as much as possible to ensure a smooth and pragmatic implementation
  • Travel regularly (~25%) to locations assigned to ensure the BCM and OpRes programs there are properly managed, updated and exercised.

Business Continuity Activities

  • Conduct BCM program maintenance and review activities: Business Impact Analysis; BCP plan development, documentation and implementation including DR capabilities review and identify areas of emerging risk especially potential single point of failure; Test, validate and perform gap closure on all assigned business functions/units
  • Develop and make sure Incident Management Team members are familiar with Incident Management Procedures
  • Support the local business units with specialized software (BCPWeb, Riskonnect, Everbridge) and any request relating to BCM
  • Provide expert advice in BCM: review and challenge any instances of undue risk-taking by business and functional executives in the identification of risks, the definition of risk tolerances, the selection of continuity tasks and strategies or the testing of continuity plans.
  • Lead to create, coordinate and maintain a multi-discipline Incident Management Team to provide a resilient response for regional / business emergencies.
  • Secretary to the Business Line(s) / Local Incident Management Teams, maintaining a working relationship/liaison with other Incident Management Teams including Regional IMT

Operational Resilience Activities

  • Maintain the local OpRes program, including the ongoing review of Service Categorization, Harm Assessment, Dependency Mapping and Scenario Testing activities to demonstrate and report on the ability to operate consistently within agreed impact tolerances.
  • Partner with the business to identify its critical and significant business services and ensure that these services and associated resource mapping and interdependent processes remain current and impact tolerances are regularly reviewed.
  • Ensure operational resilience risks are identified and reported and working with wider business stakeholders develop the necessary plans to address these risks
  • Develop and implement the operational resilience roadmap with local business – which ensures that the residual risk is reduced to or maintained at an acceptable level. Manage delivery of roadmap against agreed milestones and target dates and ensure the roadmap is updated to reflect regulation, audit/assurance reports or self-identified findings.
  • Develop an annual testing schedule, considering a range of scenarios to test arrangements and recovery capabilities. Partner with relevant stakeholders to ensure the schedule is delivered.

Requirements

  • BCM & OpRes practices and protocols, including in-depth knowledge of international BCM/OpRes standards promoted by BCI, DRII and ISO
  • A strong understanding of operational risk and resilience, business process improvement methods as well as risk related control frameworks and practices (e.g. COBIT)
  • All aspects of the Bank's organizational structure and critical products and services, including the delivery mechanisms and IT associated with each and the technical and operational infrastructure
  • Solid knowledge of IT and Operations audit methodology
  • Corporate Policies and Standards of RBC and its operating subsidiaries
  • Solid understanding of operational risk management methodology and CSA related requirements

Skills and Experience

  • Minimum Undergraduate degree and/or MBA
  • BCM certification in one or more of the following BCI, DRII, etc.
  • 10 years' experience in an BCM/OpRes role with incident management responsibilities
  • Extensive experience working with senior executive, auditors and regulators
  • Excellent communication skills, especially related to documentation and reporting
  • Highly developed relationship management, influencing and leadership skills

Preferred Background

  • 15 years' experience in a banking, operations and/or technology organization
  • Audit or IT Risk experience/certification e.g. CPA, CIA, CISA
  • Exceptional ability to remain calm under extreme stress conditions e.g. in a crisis
  • Well-developed documentation, project management and facilitation skills
  • Knowledge of trading systems and experience of supporting electronic trading system infrastructure
  • Good knowledge of work area recovery site, DR site, IT infrastructure and applications
  • Good network/relationships across BCM industry/financial sector peers
  • Knowledge of ITIL and its associated disciplines / processes

Job Skills

Adaptability, Business Continuity Management (BCM), Business Oriented, Conflict Management, Critical Thinking, Decision Making, Disaster Recovery Planning, Group Problem Solving, Incident Management, Operational Resilience, Personal Initiative, Stakeholder Relationship Management, Workshop Facilitation

Additional Job Details

Company:

Royal Bank of Canada

Job Type:

Full time

Pay Type:

Salaried

Posted Date:

2024-10-17

Application Deadline:

2024-11-21

Inclusion and Equal Opportunity Employment

At Royal Bank of Canada, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
​​​​​​​
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

Join our Talent Community

Stay in-the-know about great career opportunities at Royal Bank of Canada. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at Royal Bank of Canada. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

  • Manager, business continuity

    2 weeks ago

    Singapore SMRT Trains Ltd Full time

    Company description: SMRT Trains Ltd was incorporated in 1987 and operates Singapore's first mass rapid transit system. Today, we manage and operate train services on the North-South Line, East-West Line, the Circle Line, the Thomson-East Coast Line, and the Bukit Panjang Light Rail Transit. With over 5,000 employees, more than 250 trains, and 141 km of...

  • Risk Management Specialist

    2 days ago

    Singapore Royal Bank of Canada> Full time

    Job DescriptionWe are seeking a highly skilled Risk Management Specialist to join our team in Putrajaya, Malaysia. This is a full-time position that will involve supporting the implementation and management of business continuity management (BCM) and operational resilience programs in the Asia Pacific region.Key Responsibilities:Serve as a key member of the...

  • Group head, business continuity and resilience technology

    2 weeks ago

    Singapore Tangspac Consulting Group Full time

    Group Head, Business Continuity and Resilience Technology & Operations Governance & Assurance (ID:4840) A leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China,...

  • Manager, business continuity

    2 weeks ago

    Singapore SMRT Corporation, Ltd. Full time

    Manager, Business Continuity & Resilience Job Purpose The Manager of Business Continuity & Resilience will be responsible for developing, coordinating, and implementing policies and plans relating to crisis management, business continuity & resilience program in SMRT. He/she will assist the Branch Head in working closely with various stakeholders to ensure...

  • Senior Operational Risk Manager

    1 day ago

    Singapore Citi Full time

    Company OverviewAt Citi, we're fully committed to supporting the growth and development of our employees from the start with extensive on-the-job training and exposure to senior leaders. Our Risk Management organization oversees risk-taking activities and assesses risks and issues independently of the front-line units.We believe all parents deserve time to...

  • Regional director, engineering operations

    2 weeks ago

    Singapore Hilton Worldwide, Inc. Full time

    Job Description - Regional Director, Engineering Operations - South East Asia (APA014 I4) Job Description Regional Director, Engineering Operations - South East Asia ( Job Number: APA014 I4 ) Work Locations Work Locations : Hilton - Area Office - Singapore 3 Temasek Avenue #14-01/05 Centennial Tower Singapore 39190 The Regional Director, Engineering...

  • Regional director, engineering operations

    6 hours ago

    Singapore This Is An IT Support Group Full time

    Regional Director, Engineering Operations - South East Asia The Regional Director, Engineering Operations - South East Asia is responsible for the strategic technical oversight and management of the built environment (the facilities) and the administration and application of the technical operations of all managed, owned & leased properties within their...

  • Regional director, engineering operations

    6 hours ago

    Singapore This Is An IT Support Group Full time

    Regional Director, Engineering Operations - South East AsiaThe Regional Director, Engineering Operations - South East Asia is responsible for the strategic technical oversight and management of the built environment (the facilities) and the administration and application of the technical operations of all managed, owned & leased properties within their...

  • Regional director, engineering operations

    1 week ago

    Singapore Hilton Full time

    The Regional Director, Engineering Operations - South East Asia is responsible for the strategic technical oversight and management of the built environment (the facilities) and the administration and application of the technical operations of all managed, owned & leased properties within their assigned portfolio. This includes but is not limited to...

  • Business Continuity Management Specialist

    2 weeks ago

    Singapore AIA Full time

    AIA's Vision for a Healthier, More Sustainable FutureAbout the OpportunityAt AIA, we're shaping a brighter future for everyone, and we need your expertise to make it happen. Join our team as a Business Continuity Management Specialist and contribute to creating a more resilient and sustainable world.Key ResponsibilitiesDevelop and implement a comprehensive...

  • Operational Resilience Lead

    14 hours ago

    Singapore Empower Partners Search Full time

    About Our ClientEmpower Partners Search is proud to present an exceptional opportunity for a seasoned professional to join the Operational Resiliency team of a prominent regional wholesale bank in Asia.This key role offers a unique chance to make a significant impact on the institution's long-term operational resilience, with a particular focus on business...

  • Vp operational resilience

    1 week ago

    Singapore Empower Partners Search Full time

    About Our Client: Our client is a prominent regional wholesale bank with a strong presence across Asia. This role presents an outstanding opportunity to be part of the Operational Resiliency team. This individual will be responsible for ensuring the institution’s long-term operational resilience, with a particular focus on business continuity, crisis...

  • Strategic Operational Resilience Manager

    2 days ago

    Singapore Empower Partners Search Full time

    Our client is a prominent regional wholesale bank with a strong presence across Asia. About Our Client: This role presents an outstanding opportunity to be part of the Operational Resiliency team. The individual will be responsible for ensuring the institution's long-term operational resilience, with a particular focus on business continuity, crisis...

  • Director, south-east asia

    1 week ago

    Singapore The Economist Group LTD Full time

    Introduction The Network Director (ND) of The Economist Intelligence Corporate Network (EICN) in South-East Asia is responsible for delivering insights, primarily through monthly meetings and individual member briefings, to the networks in Singapore and KL. Reporting into the Global Editorial Director, the ND must have: the confidence and charisma to engage...

  • Director, south-east asia

    5 days ago

    Singapore This Is An IT Support Group Full time

    Introduction The Network Director (ND) of The Economist Intelligence Corporate Network (EICN) in South-East Asia is responsible for delivering insights, primarily through monthly meetings and individual member briefings, to the networks in Singapore and KL. Reporting into the Global Editorial Director, the ND must have: the confidence and charisma to engage...

  • VP Operational Resilience

    2 weeks ago

    Singapore Empower Partners Search Full time

    About Our Client: Our client is a prominent regional wholesale bank with a strong presence across Asia. This role presents an outstanding opportunity to be part of the Operational Resiliency team. This individual will be responsible for ensuring the institution’s long-term operational resilience, with a particular focus on business continuity, crisis...

  • Global Precious Metals Operations Specialist

    2 days ago

    Singapore TD (South East Asia) Limited Full time

    Job SummaryWe are seeking a talented Global Precious Metals Operations Specialist to join our team in South East Asia!As a key member of our Precious Metals team, you will be responsible for managing the daily operations of the Metals Desk during APAC hours, ensuring trades are processed and settled in a timely manner.Key Responsibilities:Act as the APAC...

  • Chief Governance Officer, South Asia

    1 day ago

    Singapore HSBC Full time

    Unlock a world of opportunity with HSBCHSBC offers an exciting career path that could take you to the top. Our Wealth and Personal Banking (WPB) business is looking for high-calibre professionals to join our team as Senior Manager, Chief of Staff South Asia Governance Team.About the RoleThis senior position will be part of the Governance team within the...

  • Associate director of electrical commissioning south east asia

    2 weeks ago

    Singapore Founditfortest01 Full time

    Job Description: Associate Director of Electrical Commissioning South East Asia (Singapore) Bureau Veritas Primary Integration (BVPI) BVPI is a global leader in data center consulting services, focusing on the planning, construction, and operation of mission-critical data center facilities. With a commitment to high-quality service delivery, we help clients...

  • Senior Business Continuity Strategist for Asia-Pacific Region

    7 days ago

    Singapore TP ICAP MANAGEMENT SERVICES (SINGAPORE) PTE. LTD. Full time

    Job Summary: We are seeking an experienced Senior Business Continuity Strategist to lead our business continuity program in the Asia-Pacific region. This is a critical role that requires strong leadership, strategic thinking, and excellent communication skills.About Us: TP ICAP MANAGEMENT SERVICES (SINGAPORE) PTE. LTD. is a leading provider of market...