L2 Support Specialist
3 weeks ago
Job Summary
MyCareersFuture is seeking a highly skilled L2 Support Specialist to join our team. As a key member of our support team, you will be responsible for providing technical support to our customers and ensuring that their issues are resolved in a timely and efficient manner.
Key Responsibilities
- Provide technical support to customers via phone, email, and chat
- Troubleshoot and resolve technical issues related to our web-based applications
- Collaborate with cross-functional teams to resolve complex technical issues
- Develop and maintain technical documentation and knowledge base articles
- Stay up-to-date with the latest technology trends and advancements
Requirements
- University Degree in Computer Science or related disciplines
- Strong technical background in web-based applications support on JAVA/J2EE/TIBCO platform and/or COBOL platform
- Extensive experience in supporting payments, local clearing applications and payment filtering and AML in APAC region
- Good command of spoken and written English
- Working command of spoken and written Mandarin is preferable
- Working command of spoken Cantonese is an advantage
Preferred Qualifications
- ITIL certification
- Experience with ITSM tools such as Service Now
- Knowledge of database performance and SQL tuning
What We Offer
- A competitive salary and benefits package
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
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