L2 Support Specialist

3 weeks ago


Singapore MyCareersFuture Full time

Job Summary

MyCareersFuture is seeking a highly skilled L2 Support Specialist to join our team. As a key member of our support team, you will be responsible for providing technical support to our customers and ensuring that their issues are resolved in a timely and efficient manner.

Key Responsibilities

  • Provide technical support to customers via phone, email, and chat
  • Troubleshoot and resolve technical issues related to our web-based applications
  • Collaborate with cross-functional teams to resolve complex technical issues
  • Develop and maintain technical documentation and knowledge base articles
  • Stay up-to-date with the latest technology trends and advancements

Requirements

  • University Degree in Computer Science or related disciplines
  • Strong technical background in web-based applications support on JAVA/J2EE/TIBCO platform and/or COBOL platform
  • Extensive experience in supporting payments, local clearing applications and payment filtering and AML in APAC region
  • Good command of spoken and written English
  • Working command of spoken and written Mandarin is preferable
  • Working command of spoken Cantonese is an advantage

Preferred Qualifications

  • ITIL certification
  • Experience with ITSM tools such as Service Now
  • Knowledge of database performance and SQL tuning

What We Offer

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment


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