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L2 Application Support Specialist

2 months ago

Singapore MyCareersFuture Full time

Job Summary

We are seeking a highly skilled L2 Application Support Specialist to join our team at MyCareersFuture. As a key member of our support team, you will be responsible for providing top-notch technical support for our Java/Web-based applications.

Key Responsibilities

  • Provide quality day-to-day L2 production support for Java/Web-based applications.
  • Coordinate and support infrastructure maintenance activities to ensure seamless application performance.
  • Manage implementations of new application releases, adhering to best practices of the release management process.
  • Collaborate with various partners, including Peer Application Teams, Infrastructure, Vendors, Security, and Change teams, to provide exceptional support for the business.
  • Manage production issues by responding in a timely manner in accordance with the Service Level Agreement with the Business.
  • Enhance existing support processes to maintain/improve service level and quality.

Requirements

  • At least 1.5 years of experience working in an L2 Application Support environment.
  • Core technical competencies required:
  • Linux; Unix Shell Scripting
  • SQL (MYSQL/MSSQL)
  • OpenShift/Docker
  • Good to have experience:
  • AngularJS
  • ActiveMQ
  • Elastic Search
  • Application Monitoring Tools
  • CI/CD (Continuous Integration & Continuous Deployment)
  • Python
  • Microservices concept
  • Experience in application implementation projects in financial institutions would be advantageous.
  • Strong analytical and problem-solving skills.
  • Ability to perform impact analysis in a structured manner.
  • Good verbal and written communication skills.
  • Proactive and able to work independently and under pressure.