Operational Leadership Specialist

3 days ago

Singapore beBeeOperations Full time $3,500 - $5,500

Job Title: Senior Operations Coordinator

Role Overview

This challenging and rewarding role requires a unique blend of leadership, operational management, and customer service skills.

  • Our ideal candidate will have experience in managing day-to-day operations of an outlet to ensure efficient operations. They will be responsible for coordinating the daily operations of the Front and Back of the House when necessary.
  • The successful candidate will lead and manage a team of employees, ensuring the smooth progress of promotional and marketing activities. They will also supervise and ensure that all employees comply with workplace safety, food hygiene guidelines, and standard operating procedures (SOPs).
  • A key responsibility of this role will be to provide orientation programs for new employees, as well as implement leadership and operational management training programs. The successful candidate will also be able to resolve customer concerns quickly and professionally.
  • The Outlet Manager will track food, supply, and equipment levels, forecast demand, and oversee food preparation, presentation, and storage. They will conduct regular inspections to maintain proper standards of hygiene and sanitation.
  • An important aspect of this role will be to estimate manpower needs for each outlet and prepare weekly duty rosters accordingly. The successful candidate will also establish customer feedback forms and customer recovery procedures.
  • Determining staff job performance and overall contribution to the company with performance appraisal is another key responsibility of this role. The successful candidate will process payroll, maintain relevant records, and ensure compliance with regulations.
  • Reporting on outlet financial performance, inventory, and personnel on a weekly, monthly, and annual basis is essential for this role. The successful candidate will also propose, follow up, and oversee renovation works.
Key Responsibilities
  • Manage day-to-day operations of an outlet to ensure efficient operations.
  • Lead and manage a team of employees to ensure smooth promotional and marketing activities.
  • Supervise and ensure compliance with workplace safety, food hygiene guidelines, and SOPs.
  • Provide orientation programs for new employees and implement leadership and operational management training programs.
  • Resolve customer concerns quickly and professionally.
  • Track food, supply, and equipment levels, forecast demand, and oversee food preparation, presentation, and storage.
  • Estimate manpower needs for each outlet and prepare weekly duty rosters.
  • Establish customer feedback forms and customer recovery procedures.
  • Determine staff job performance and overall contribution to the company with performance appraisal.
  • Process payroll, maintain relevant records, and ensure compliance with regulations.
  • Report on outlet financial performance, inventory, and personnel on a weekly, monthly, and annual basis.
  • Propose, follow up, and oversee renovation works.
Requirements
  • Good communication and interpersonal skills.
  • Leadership/managerial skills.
  • Customer-oriented and problem-solving skills with operational experience in the entertainment industry or related field.
  • Excellent leadership, organizational, and time management skills.
What We Offer

Competitive salary and benefits package, opportunities for career advancement, and professional development.

About Us

Dynamic and fast-paced organization that values innovation, teamwork, and customer satisfaction.

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