Operations Manager

1 week ago

Singapore beBeeCustomer Full time $60,000 - $80,000
Job Title: Beauty Operations Manager

Job Description:
The role of Beauty Operations Manager is to oversee the daily operations of our outlet, ensuring exceptional customer experiences and contributing to the continued success of our brand. As a pivotal member of our team, you will be responsible for leading and motivating a team of consultants and therapists to optimize sales while maintaining exceptional service and retail standards.

Responsibilities:
  • Lead and motivate a team of consultants and therapists to achieve sales objectives.
  • Achieve customer service and sales objectives by fostering a culture of excellence.
  • Handle customer refund and complaint cases promptly.
  • Gather and document customer testimonials, feedback, and photos.
  • Collaborate on marketing strategies to enhance outlet sales performance.
  • Identify opportunities for improvement and implement necessary changes to elevate customer experience and service standards.
  • Assist the management team in managing retail staff.
  • Monitor inventory levels and ensure smooth daily operations.

Requirements:
We are seeking a highly motivated individual with a proven background in beauty and wellness management. The ideal candidate should have:
  • A minimum of 3-5 years of experience in the beauty or spa industry.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills with a strong focus on customer service.
  • Ability to multitask and manage priorities in a fast-paced environment.

What We Offer:
We offer a dynamic work environment, opportunities for growth and development, and competitive compensation packages. If you are a results-driven and passionate individual who is looking for a new challenge, we encourage you to apply.

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