Client Service Manager

2 days ago


Singapore INTERNET EXCHANGE SYSTEMS PTE. LTD. Full time
Role Overview

In this role, you will be responsible for overseeing client interactions, ensuring seamless service delivery, and supporting business operations. This position requires excellent communication skills, problem-solving abilities, and the capacity to manage multiple clients simultaneously.

The ideal candidate will act as the bridge between clients and internal teams, ensuring customer satisfaction and operational efficiency.

Responsibilities:

Client Relationship Management:
Serve as the main point of contact for clients, addressing inquiries, resolving issues, and ensuring a smooth customer experience.

Service Coordination:
Collaborate with internal teams to ensure timely and efficient service delivery.

Process Optimization:
Analyze operational workflows and identify opportunities to enhance the client experience.

Account Management:
Monitor client accounts, track service usage, and provide regular updates to clients and management.

Issue Resolution:
Troubleshoot and escalate client issues when necessary, ensuring timely resolution and client satisfaction.

Documentation & Reporting:
Maintain accurate client records and performance metrics using CRM and internal databases.

Contract & SLA Management:
Ensure service level agreements (SLAs) are met and assist in contract renewals and compliance requirements.

Client Training & Onboarding:
Provide clients with guidance on utilizing company products and services through onboarding sessions and training materials.

Feedback & Continuous Improvement:
Capture client feedback and work with teams to enhance service offerings and customer support processes.
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