Client Service Manager
2 days ago
In this role, you will be responsible for overseeing client interactions, ensuring seamless service delivery, and supporting business operations. This position requires excellent communication skills, problem-solving abilities, and the capacity to manage multiple clients simultaneously.
The ideal candidate will act as the bridge between clients and internal teams, ensuring customer satisfaction and operational efficiency.
Responsibilities:
Client Relationship Management:
Serve as the main point of contact for clients, addressing inquiries, resolving issues, and ensuring a smooth customer experience.
Service Coordination:
Collaborate with internal teams to ensure timely and efficient service delivery.
Process Optimization:
Analyze operational workflows and identify opportunities to enhance the client experience.
Account Management:
Monitor client accounts, track service usage, and provide regular updates to clients and management.
Issue Resolution:
Troubleshoot and escalate client issues when necessary, ensuring timely resolution and client satisfaction.
Documentation & Reporting:
Maintain accurate client records and performance metrics using CRM and internal databases.
Contract & SLA Management:
Ensure service level agreements (SLAs) are met and assist in contract renewals and compliance requirements.
Client Training & Onboarding:
Provide clients with guidance on utilizing company products and services through onboarding sessions and training materials.
Feedback & Continuous Improvement:
Capture client feedback and work with teams to enhance service offerings and customer support processes.
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