Duty Officer, Sentosa Express
4 weeks ago
Job Purpose
Responsible for delivering exceptional service under assigned shifts as the primary point of contact for Sentosa Development Corporation (SDC).
Responsibilities
- Act as primary point of contact for SDC on operational matters and incident handling.
- Ensure site supervision for the operations team to guarantee efficient delivery of services.
- Manage the Operation Command Centre (OCC), Train, and Station Operations.
- Oversee train service delivery and performance indices.
- Lead and motivate staff to achieve operational excellence.
- Provide guidance on incident control and recovery.
- Implement strategies to enhance service levels and control costs.
- Develop contingency plans for business continuity.
- Conduct investigations into service disruptions and submit incident reports.
- Review incidents, draft lessons learned, and share knowledge with staff.
- Conduct exercises and drills to maintain high staff competence.
- Submit reports on system performance.
- Perform rotating shifts, including weekends and public holidays.
Qualifications & Work Experience
- Prior experience in transportation or OCC operations is advantageous.
Skills
- Strong written and oral communication skills.
- Proficiency in Microsoft Office Excel, PowerPoint, and Word.
- Strong analytical mind and problem-solving abilities.
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