Duty Officer, Sentosa Express

4 weeks ago


Singapore SMRT Corporation Ltd Full time

Job Purpose

Responsible for delivering exceptional service under assigned shifts as the primary point of contact for Sentosa Development Corporation (SDC).

Responsibilities

  • Act as primary point of contact for SDC on operational matters and incident handling.
  • Ensure site supervision for the operations team to guarantee efficient delivery of services.
  • Manage the Operation Command Centre (OCC), Train, and Station Operations.
  • Oversee train service delivery and performance indices.
  • Lead and motivate staff to achieve operational excellence.
  • Provide guidance on incident control and recovery.
  • Implement strategies to enhance service levels and control costs.
  • Develop contingency plans for business continuity.
  • Conduct investigations into service disruptions and submit incident reports.
  • Review incidents, draft lessons learned, and share knowledge with staff.
  • Conduct exercises and drills to maintain high staff competence.
  • Submit reports on system performance.
  • Perform rotating shifts, including weekends and public holidays.

Qualifications & Work Experience

  • Prior experience in transportation or OCC operations is advantageous.

Skills

  • Strong written and oral communication skills.
  • Proficiency in Microsoft Office Excel, PowerPoint, and Word.
  • Strong analytical mind and problem-solving abilities.

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