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Director of Operational Excellence
2 weeks ago
We are seeking a skilled Operations Director to oversee all aspects of our organization, focusing on leading and optimizing key departments.
- Lead and manage operations, ensuring exceptional quality, service, and performance.
- Collaborate with department heads to drive operational efficiency and uphold service excellence.
- Provide operational oversight and support across key departments to ensure alignment with service standards.
- Develop and implement strategic plans to enhance organizational value and member engagement.
- Monitor departmental performance, manage costs, and identify opportunities for improved efficiency and performance.
- Ensure adherence to health, safety, and regulatory standards throughout organizational operations.
The ideal candidate has:
- A diploma or degree in Hospitality Management, Business Administration, or a related field.
- Proven experience in a leadership role within hospitality operations, preferably in a private club, resort, or premium hospitality setting.
- Strong leadership and multi-departmental operational management skills.
- Financial literacy with experience in budgeting, forecasting, and cost control.
- Excellent interpersonal, communication, and problem-solving abilities.
- Ability to work collaboratively and lead cross-functional teams in a fast-paced environment.
The following skills are essential for success in this role:
- Strategic Planning
- Management Skills
- Budgets
- Leadership
- Hospitality Service
- Food Quality
- Administration
- Hospitality Management
- Financial Literacy
- Food & Beverage
- Capital
- Service Excellence
- Staff Development
- Cost Control
