Operational Excellence Director

2 weeks ago


Singapore beBeeExcellence Full time
Job Title:
Operational Excellence Director

Description

We seek a forward-thinking leader to spearhead initiatives that foster exceptional patient experiences and cultivate a culture centered around patients.

  • Oversee the feedback management process, encompassing service recovery and active engagement with staff, patients, and caregivers.

Requirements

To excel in this role, you must possess:

  • A recognized degree with at least 8 years of experience in customer/patient service operations, including 2 years in a managerial capacity.
  • A proven track record in establishing a service-oriented culture.
  • Experience in developing, evaluating, and conducting service training.
  • Exceptional writing and editing skills.
  • Expertise in conflict resolution, data analytics, and presentation skills.

Your Key Strengths:

In this position, you will leverage your leadership prowess to motivate teams to deliver high-quality results. You should also be able to analyze data and develop strategies to enhance customer satisfaction and loyalty.

This is an exciting opportunity to drive meaningful change within our organization and contribute to achieving our goals.



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