Excellent Opportunity

5 days ago


Singapore beBeeCommunication Full time $45,000 - $60,000
Customer Service Representative

We strive to deliver exceptional customer experience through our Customer Service Representatives. Their primary role is to ensure that customers receive the highest standard of service delivery.

Key Responsibilities:
  • Customer Interaction: Respond to incoming calls, emails, and written correspondences in a timely and professional manner.
  • Issue Resolution: Resolve customer issues and enquiries received via calls, mail, emails, and social media platforms within the committed turnaround time.
  • Product Education: Educate customers about bank products and services, directing them towards available resources for self-help.
  • Quality Service: Maintain confidentiality of customers' data, ensuring contact handling accuracy and operational effectiveness.
Requirements:
  • Education: Degree holder with relevant academic background.
  • Experience: Advantageous to have experience in call centre, banking, or customer service environment.
  • Skills: Possess excellent communication, interpersonal, analytical, and PC skills, including proficiency in MS Office applications.
  • Attitude: Demonstrate a positive mindset, 'CAN-DO' attitude, and passion for delivering quality customer service.

As a motivated and customer-focused individual with excellent communication and problem-solving skills, you are encouraged to apply for this opportunity.



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