Freight Export Coordinator

4 hours ago

Singapore DSV AIR & SEA SINGAPORE PTE. LTD. Full time
Job Title: Freight Export Coordinator

We are seeking a highly skilled and experienced Freight Export Coordinator to join our team at DSV Air & Sea Singapore Pte. Ltd. The successful candidate will be responsible for providing a proactive and comprehensive service to our customers in all aspects of export and ocean freight forwarding services.

Key Responsibilities:
  • Adhere to the Company Code of Conduct in daily endeavors for DSV Air & Sea.
  • Registration of shipments into the forwarding system CW1 on time and accurately.
  • Update all systems - internal/ external with shipment data.
  • Creation of Ocean Freight forwarding documents, e.g. verify copy HBL, Finalized House Bill of Lading (HBL), Cartage Advice etc.
  • Ensure all security arrangements and procedures are met.
  • Verification of the completeness and accuracy of all forwarding documents.
  • Ensure all dangerous goods/hazardous cargo documents are in place and procedures are met.
  • Obtain dangerous goods approval from carrier where necessary.
  • Work and Monitor Permit Declaration activity with permit declaration vendor.
  • Coordination of customer booking requests at origin and destination (call forward).
  • Timely follow up/coordinate/communicate shipment information with stakeholders (ie subcontractors, shipping lines, shipping agents, freight forwarders, customers and overseas offices).
  • Correspond and follow up on emails.
  • Follow cargo/shipment irregularity handling procedures.
  • Escalation of all impediments to processing to direct reporting manager.
  • Adherence to customer specific SOPs.
  • Communicate all cargo related incidents to customer service/ external brokerage house (short shipment, damages, misrouted, missed vessel).
  • Adherence to Global standard processes /procedures and to Corporate Standard & Governance policies.
  • Participate in company projects and initiatives as required.
  • Initiate and follow up on cargo and insurance claims with customers/surveyors and other DSV offices on damaged or missing cargo.
  • Engage and initiate discussion with local and regional procurement on rates and space.
  • Backup for the other team members as when necessary.
  • Sorting and uploading of documents into eDoc.
  • Maintain accountability and accuracy for updating and meeting deadlines for monthly reports required by customers.
  • Verify vendor/intercompany invoices and raise disputes for incorrect invoices.
  • Ensure shipment costs are updated correctly in CW1.
  • Ensure timely invoicing of shipment as per company KPI.
  • Handle invoice disputes or queries in a timely manner.
  • Monitor and update respective sale personnel on the validity date of all customers' quotations.
  • Any other job-related tasks as assigned by the superior.
  • Adherence to the Code of Conduct policy of the DSV Group.
Requirements:
  • Functional know-how in Customer Service Exports / Imports.
  • Operational know-how (Document Processing Ocean).
  • Operational Understanding (Customs Clearance).
  • Understanding of DSV Export / Import Products.
  • Understanding of legal/regulatory/statutory environment.
  • Business acumen.
  • Microsoft Office.
Experience & Education:
  • With at least 1 years of working experience in a similar position in Freight Forwarding, Field Operations, Consolidation Planning and Scheduling.
  • Intermediate to advanced MSO applications.

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