Client Relationship Manager

4 days ago


Singapore WE Communications Full time
About the Role:

This position reports directly to a Manager in WE Singapore's Digital Experience and Technology (DXT) team. The DXT team specializes in the perfect blend of data, creativity, and digital technologies. We are looking for a talented individual to support day-to-day client relationships, campaign development, and execution for clients.

Key Responsibilities:
• Support day-to-day client relationship, campaign or project development, and execution for clients.
• Execute solid project management skills to oversee the execution of all creative and content marketing work aligned with client's briefs.
• Manage content production delivery including but not limited to thought-leadership articles, whitepapers, sales toolkits, customer case studies, and other high-value asset development.
• Work collaboratively with strategists & planners, video producers, writers, and designers.
• Stay updated on inspiring, cutting-edge trends and developments in digital or in clients' industry.
• Provide sound counsel to clients; comfortable with making content and performance marketing recommendations to clients.
• Contribute to new business development processes and organic client growth.
• Proactively contribute towards improving processes, operations, best practices, and addressing emerging issues.
• Drive the research direction and insights for the development of social media content calendars and digital campaigns, crafting engaging content and strategies.
• Conceptualize, plan, and operate demand generation and lead generation campaigns through test-and-learn approaches.
• Manage native social media platforms (Facebook, Instagram, LinkedIn, Twitter, and YouTube), as well as third-party social media management platforms (Sprinklr, Hootsuite, Falcon).
• Utilize social listening tools (Talkwalker), social media analytics (Socialbakers), Google/Adobe Analytics, CMS (WordPress), marketing automation tools, and keyword/SEO tools.
• Execute paid social and content campaigns, including setup, management, optimization, and reporting. Manage email marketing programs and website CMS builds.

Requirements:
• Minimum 1-year experience in social media, media, advertising, or B2B digital marketing-related fields.
• Familiarity with planning and executing campaigns across social media platforms or advertising is a big plus.
• Basic understanding of PR and earned media principles.
• Passion for digital-first and performance communications in both B2B and public sector brands.
• Integrated thinking and ability to connect digital channel ecosystems.

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