Financial Operations Coordinator

2 weeks ago


Singapore Wise Full time

About the Role

We are seeking a highly skilled Financial Operations Coordinator to join our Global Processing team at Wise.

This is an exciting opportunity to play a crucial role in supporting our customers receive their funds faster globally. As a key member of our team, you will be responsible for maintaining consistent and high-level execution of daily tasks related to payment processing.

Your Responsibilities

  • Maintain accurate and timely execution of daily tasks related to payment processing;
  • Support your team by meeting role-set SLAs and KPIs which contribute to the team's main performance metrics and SLAs;
  • Detect and escalate domain-related problems and complex issues to Regional Payment Operations teams, ensuring timely and relevant communication with stakeholders;
  • Follow operational procedures and stay up-to-date with critical updates.

About You

  • You are detail-oriented and meticulous in your task execution;
  • You are driven to meet SLAs and motivated to hit team and personal metrics;
  • You prioritize customer satisfaction and make no compromise on this;
  • You are a clear and honest communicator and able to articulate potential improvements;
  • You are comfortable with feedback and being part of a team where ideas are shared and openness is valued;
  • You are proactive and collaborative;
  • You are flexible with your working hours to accommodate global customers' needs occasionally during weekends and holidays;
  • Proficient in Japanese: JLPT N3/N4.

What We Offer

We offer a competitive salary, estimated around $65,000 per year, based on industry standards and location. Our benefits package includes professional development opportunities, a dynamic work environment, and a chance to work with a talented team that values diversity, equity, and inclusion.

About Us

We are Wise, a global technology company building the best way to move and manage money. Our mission is to make international payments seamless, fast, and affordable. We believe in empowering people to live freely without borders or prejudice.



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