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Process Excellence Leader

3 weeks ago


Singapore beBeeProcess Full time $90,000 - $120,000
Job Description

The role of Lead Process & Quality Consultant / Process & Quality Consultant involves playing a key part in shaping and elevating delivery excellence across the organization. The position requires results-driven and detail-oriented individuals to lead the development, implementation, and continuous improvement of processes and methodologies that drive consistent, high-quality outcomes.

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  • Drive and Manage Quality/IDM/Process Improvement Initiatives
  • Manage Business Processes / Methodologies

Key Responsibilities:
• Engage stakeholders from different units and secure resources from different functional units to deliver program objectives.
• Drive program execution, evaluate effectiveness, and provide timely insights to management.
• Manage the development, refinement of processes/methodologies (e.g. IDM - Integrated Delivery Methods, including standardized policies, processes, methodologies, templates, and tools).
• Define, review, and advise on process design.
• Scan industry standards and best practices and recommend updates of processes/methodologies.
• Review processes defined/updated by Process Owners to ensure they are aligned to other processes and corporate standards/policies, and controls are appropriate and not excessive.
• Facilitate workshops, feedback sessions, and process reviews with stakeholders to gather input and foster buy-in.
• Curate best of breed reusable delivery samples/templates.
• Drive standardization, process improvement, and process automation to improve efficiency and consistency of process practices at LOB and NCS level, including defining requirements and reviewing design of project delivery systems/tools.
• Establish quality metrics and manage its collection and reporting.
• Enablement programs on processes/methodologies to enable delivery staff in using the processes / methodologies, including developing courseware and job aids, facilitating training and workshops.
• Generate awareness and usage of key IDM Processes and Essential Practices via monthly published Quality Matter Newsletter (EDM) and internal social media platforms.
• Plan, design, and manage external research consultants to run Client Experience Surveys, report the findings, and analysis to Management and Client Service Units to facilitate client satisfaction management.