Customer Experience Champion
2 weeks ago
We are seeking a highly skilled and customer-focused professional to join our team as a Customer Service Ambassador. As the first point of contact for customers, you will play a vital role in ensuring their needs are met and exceeded.
Your primary responsibility will be to provide exceptional customer service, responding to queries and resolving issues in a timely and professional manner. You will also be responsible for managing administrative tasks, such as data entry and paperwork, to ensure smooth day-to-day operations.
To excel in this position, you must have a strong understanding of product knowledge and administrative excellence. You should enjoy delivering exceptional customer service, display a warm and cheerful disposition, and show proficiency in MS Office applications.
The ideal candidate will be a team player who is willing to work on weekends and is committed to providing outstanding customer service. They will also have opportunities for comprehensive training, personal development, and career growth.
Key Responsibilities:
- Provide excellent customer service in both English and Mandarin
- Manage administrative tasks such as data entry and paperwork
- Work collaboratively with colleagues to achieve team goals
- Develop and maintain product knowledge to provide expert advice to customers
Requirements:
- Bachelor's degree in any field
- Good command of English and Mandarin
- Excellent communication and interpersonal skills
- Proficiency in MS Office applications
- Ability to work on weekends
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