Exceptional Customer Service Professional

3 days ago


Singapore beBeeCustomerService Full time $35,000 - $55,000
Job Description:

We are seeking a dedicated customer service professional to join our team. In this role, you will be the key point of contact for our clients, ensuring their needs are met with professionalism and care.

You will handle customer bookings, enquiries, and complaints across multiple channels promptly and professionally. You will also understand and communicate vehicle service or repair needs, preparing accurate quotations for client approval.

Key responsibilities include building trust and long-term relationships with customers, enhancing their engagement and satisfaction. You will also coordinate with the workshop to ensure timely completion of jobs and keep clients informed of progress.

Additionally, you will provide clear, accurate information and offer appropriate solutions to address client concerns. You will collect and present customer feedback to support continuous service improvement.

The ideal candidate will have a strong commitment to delivering excellent customer service and enhancing customer satisfaction. Excellent communication skills and a collaborative mindset to work effectively with various stakeholders are essential.



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