Customer Relations Professional

2 weeks ago


Singapore beBeeCustomerService Full time $38,000 - $52,000
Cluster Relations Specialist

The Cluster Relations Specialist plays a pivotal role in ensuring seamless internal and external customer support. This position encompasses end-to-end documentation to meet company standards and regulatory compliance.

Key Responsibilities:
  • GIRO Management: Ensure all children are enrolled in GIRO, maintaining copies of forms for tracking successful and rejected transactions.
  • Arrears & Bad Debts: Obtain regular updates on GIRO runs from AFD, follow up with parents for unsuccessful deductions, and notify the Principal of arrears for collection via NETS.
  • Reporting & Documentation: Provide management with centre updates as required, including Arrears reports.
  • Audits Support: Assist Principals during internal and external audits.
  • Other Operational Duties: Collaborate with Cluster Operations Directors on special projects and assigned tasks.
Required Skills & Qualifications:
  • Candidate must hold a Diploma/Advanced/Higher/Graduate Diploma in any field.
  • Minimum 3 years of experience in the related field is mandatory.
  • Strong analytical skills, data review aptitude, and team collaboration abilities are essential.
  • Proficiency in Microsoft applications, including Word, Excel, and PowerPoint.
Benefits & Other Considerations:
  • Team-oriented environment.
  • Adaptability to fast-paced work.


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