Global Standard Operating Procedure Operations Director

4 weeks ago


Singapore DHL EXPRESS (SINGAPORE) PTE. LTD. Full time

DHL EXPRESS (SINGAPORE) PTE. LTD. is seeking a highly skilled Global Standard Operating Procedure Operations Director to join our team.

Job Description

Reporting to the National Ground Operations Manager, the incumbent will oversee the development and implementation of Global Standard Operating Procedures (GSOP) across various operations sub-functions. This includes identifying areas for improvement, developing audit checklists, and sharing best practices among service centers. The role requires strong project management skills, with the ability to direct and manage specific programs and projects to ensure timely completion, within budget, and to agreed specifications.

  • Propose and implement actions to ensure GSOP performance meets customer expectations.
  • Direct and manage specific programs and projects to drive positive impact on GSOP and operational performance.
  • Provide specialist support to country operations to ensure compliance with prevailing standards.
  • Introduce improved work practices and share best practices among team members.
  • Coordinate country implementation of programmes, providing technical, operational, and training support as needed.
  • Communicate performance issues and required actions to resolve or improve. Conduct presentations and regular updates to management and peer groups.

The ideal candidate will possess 3 years of experience in operations, with exposure to all operations sub-functions, particularly within the PUD environment. A deep understanding of ISO/GSOP auditing techniques within the transportation industry is essential. In-depth knowledge of DHL Express operations processes is preferred. Excellent project and business process re-engineering skills are necessary, along with strong business acumen and analytical report writing abilities. Highly motivated individuals with good team player qualities and flexibility in operating style and attitude are encouraged to apply.

Required Skills and Qualifications
  • 3 years' experience in operations, with exposure to all operations sub-functions.
  • Deep understanding of ISO/GSOP auditing techniques within the transportation industry.
  • In-depth knowledge of DHL Express operations processes (preferred).
  • Excellent project and business process re-engineering skills.
  • Strong business acumen and analytical report writing abilities.

Estimated salary range: SGD $80,000 - $110,000 per annum, depending on qualifications and experience.



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