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Engagement Officer

1 week ago

Singapore Surbana Jurong Consultants Pte Ltd Full time
Key Responsibilities

Improving Customer Experience: To enhance the overall customer experience and foster engagement with users.
Providing Support: To respond to queries and/or requests for extension of booking for conference rooms, and provide first-level support to building users by attending to feedback/complaints and managing service recovery.
Team Environment: To create an inspiring team environment with an open communication culture, and to support in creating customer service related Standard Operating Procedure (SOP) including helpdesk and fault escalation procedure.
Surveys: To create and conduct yearly customer satisfaction surveys for building occupants.