Cluster Quality Improvement Specialist

3 days ago

Singapore beBeeQuality Full time $80,000 - $100,000
Job Title: Cluster Quality Manager

We are seeking a highly motivated and experienced Cluster Quality Manager to join our team. In this role, you will be responsible for driving excellence across hotel operations, overseeing quality management systems, and fostering a culture of continuous improvement.

About the Role:

This is an exciting opportunity to work in a dynamic environment, leading a team of professionals who share your passion for delivering exceptional guest experiences. As a Cluster Quality Manager, you will have the chance to make a significant impact on the success of our hotels and contribute to the growth and development of our team members.

Responsibilities:
  1. Oversee and enhance the hotel's quality management systems to ensure alignment with industry standards and best practices.
  2. Partner with the management and operations teams to drive performance in guest satisfaction index, audits, and KPIs.
  3. Implement and enforce standard operating procedures (SOPs), checklists, and guidelines to ensure consistent service delivery.
  4. Regularly review and enhance quality control frameworks to align with evolving guest expectations and industry trends.
  5. Plan and execute periodic internal audits to assess compliance and performance.
  6. Evaluate audit results, address non-conformities, and drive the implementation of corrective measures.
Requirements:
  • Degree/Diploma in Hospitality Management, Human Resources, Business Administration, or equivalent.
  • Minimum 3 years of experience in quality assurance or learning & development within the hospitality industry.
  • Strong understanding of quality assurance methodologies and hotel operational standards.
  • Good business acumen, critical thinking, and strategic decision-making skills.
  • Strong human relations and influencing skills.
Benefits:

We offer a competitive salary, opportunities for professional growth and development, and a dynamic work environment that encourages collaboration and innovation.

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