Senior Officer, Customer Insights Specialist
4 weeks ago
About the Role
This position plays a key role in Customer Info Services, Retail Recon & Investigation Centre within United Overseas Bank Ltd. The successful candidate will be responsible for delivering exceptional customer experiences and driving business growth through effective service operations.
Key Responsibilities
- Develop and implement customer-centric service strategies to enhance customer satisfaction and loyalty.
- Lead and manage a team of customer service professionals to ensure seamless service delivery and exceptional customer experiences.
- Collaborate with cross-functional teams to drive business growth and improve operational efficiency.
About United Overseas Bank
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of over 500 branches and offices in 19 countries and territories. Our history spans over 80 years, and we have been guided by our values – Honorable, Enterprising, United and Committed.
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