Senior Officer, Customer Insights Specialist

4 weeks ago


Singapore United Overseas Bank Full time

About the Role

This position plays a key role in Customer Info Services, Retail Recon & Investigation Centre within United Overseas Bank Ltd. The successful candidate will be responsible for delivering exceptional customer experiences and driving business growth through effective service operations.

Key Responsibilities

  • Develop and implement customer-centric service strategies to enhance customer satisfaction and loyalty.
  • Lead and manage a team of customer service professionals to ensure seamless service delivery and exceptional customer experiences.
  • Collaborate with cross-functional teams to drive business growth and improve operational efficiency.

About United Overseas Bank

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of over 500 branches and offices in 19 countries and territories. Our history spans over 80 years, and we have been guided by our values – Honorable, Enterprising, United and Committed.



  • Singapore FairPrice Group Full time

    Job OverviewFairPrice Group seeks a highly skilled Senior Business Data Insights Specialist to drive business growth through advanced data analytics.


  • Singapore Geco Asia Private Limited Full time

    Job Summary:We are seeking a skilled professional to join our team as a Senior Business Insights Specialist. This role will be responsible for analyzing and interpreting complex data sets to drive business decisions, improve efficiency, and enhance the customer experience in the FMCG industry.Key Responsibilities:Gather, clean, and analyze large datasets...

  • Customer voice

    2 days ago


    Singapore Singtel Group Full time

    Select how often (in days) to receive an alert: An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you...


  • Singapore Careers@Gov Full time

    About the RoleWe are seeking an experienced Data Insights Specialist to join our team within IMDA's Strategic Planning and Digital Readiness Group. In this role, you will be responsible for conducting economic research and analysis to distill insights into current trends and forecast developments in the infocomm and media sectors.


  • Singapore Infosys Singapore & Australia Full time

    About the JobWe are seeking a talented Data Insights Specialist to join our team in Singapore & Australia. As a key member of our data analysis unit, you will be responsible for uncovering valuable insights from complex data sets and presenting your findings in a clear and concise manner.


  • Singapore United Overseas Bank Full time

    About the RoleThe Senior/First VP, Marketing, Customer Analytics, Group Business Banking is a senior-level position responsible for driving business growth through data-driven marketing and customer analytics strategies.Reporting to the Group Head of Risk and Decision Management, the successful candidate will focus on the Small and Medium Enterprise (SME)...


  • Singapore SOURCEO PTE. LTD. Full time

    Job OverviewAs a Data Insights Specialist at SOURCEO PTE. LTD., you will play a key role in driving business growth through data-driven decision making. With a strong background in Business Intelligence and Data Analytics, you will be responsible for analyzing complex data sets, identifying trends, and developing insights to inform business strategies. Your...

  • Project manager

    2 weeks ago


    Singapore ST Engineering Geo-Insights Pte Ltd Full time

    About ST Engineering ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U. S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace,...


  • Singapore KPAY MERCHANT SERVICE (SINGAPORE) PTE. LTD. Full time

    Job OverviewKPAY MERCHANT SERVICE (SINGAPORE) PTE. LTD. is seeking a skilled Data Insights Specialist to drive business growth through data-driven decision making.


  • Singapore NTT Full time

    Job SummaryWe are seeking a seasoned Data Insights Specialist to join our team. The ideal candidate will possess expertise in generating visual analytics, dashboards, and ad hoc reports for business stakeholders.


  • Singapore OCBC Full time

    The OpportunityAre you passionate about uncovering insights that drive customer experience excellence? As an Experience Insights Manager, you will play a key role in researching customer and colleague experiences to inform data-driven decisions that enhance their journeys.About the RoleWe are seeking a skilled and detail-oriented individual to join our...


  • Singapore Careers@Gov Full time

    Company Overview">Careers@Gov is a government agency responsible for managing vehicle-related data and providing statistics reports to stakeholders. Our team is dynamic and fast-paced, and we are looking for a skilled Data Analyst and Insights Specialist to join us.SalaryThe estimated salary for this position is $80,000 - $110,000 per annum, depending on...


  • Singapore OCBC Bank Full time

    We are seeking an experienced Customer Experience Insights Manager to join our team at OCBC Bank in Singapore. As a key member of the CX Metrics Team, you will play a critical role in driving customer-centric decision making across the bank.The ideal candidate will have a minimum of 3 years of experience in customer research and insights, with a strong track...


  • Singapore TATUNG SUSTAINABILITY VENTURE HOLDINGS (SINGAPORE) PTE. LTD. Full time

    Job OverviewWe are seeking a highly motivated Sustainability Insights Specialist to join our team at TATUNG SUSTAINABILITY VENTURE HOLDINGS (SINGAPORE) PTE. LTD.This role is ideal for fresh graduates or professionals with up to 2 years of experience who are eager to work in a fast-paced environment focused on Environmental, Social, and Governance (ESG)...


  • Singapore Careers@Gov Full time

    About the RoleWe are seeking an Economic Insights Specialist to join our team at IMDA's Strategic Planning and Digital Readiness Group.Job DescriptionThis role involves conducting economic research and analysis to distill insights into current trends and forecast developments in the infocomm and media sectors. You will also be responsible for quantitatively...


  • Singapore GECO Asia Full time

    About GECO Asia">As a Data Insights Specialist, you will be part of our talented team at GECO Asia, where we strive to drive business decisions with data-driven insights.">We are seeking an experienced Data Insights Specialist to join our team. In this role, you will be responsible for analyzing complex data sets related to sales, inventory, and consumer...


  • Singapore Careers@Gov Full time

    Job TitleDeputy Director, Customer Insights and Service Process ImprovementCareers@Gov seeks a seasoned professional to lead our customer insights and service process improvement initiatives. As a key member of our team, you will develop and implement a comprehensive customer experience strategy that drives business outcomes and enhances our customers'...


  • Singapore Riot Games Full time

    Riot Games is a pioneering developer of innovative gaming experiences, seeking an exceptional Data Insights Specialist to join our team in Singapore.Job DescriptionAs Data Insights Specialist for Wild Rift, you will play a critical role in providing data analysis to empower the team to understand product performance. You will collaborate with product...


  • Singapore Citi Full time

    Job OverviewCiti, a leading global bank, is seeking an experienced Data Analyst and Business Insights Specialist to join its team. This role will be responsible for analyzing complex data sets, identifying trends, and providing actionable insights to drive business decisions.Job SummaryThe ideal candidate will have a strong background in data analysis,...

  • Senior Officer

    2 weeks ago


    Singapore United Overseas Bank Full time

    Senior Officer, Customer InsightsAt United Overseas Bank Ltd, we are seeking a highly skilled Senior Officer, Customer Insights to join our team in the Group Technology and Operations department. The ideal candidate will be responsible for managing the workforce, ensuring the right number of agents are available to handle incoming calls, and developing a...