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Premium Watch Operations Director
1 week ago
The luxury watch industry is known for its craftsmanship, heritage, and innovation. As a Retail Operations Manager, you will be at the forefront of this dynamic industry, driving growth and excellence in boutique operations and client experiences.
About the Role
We seek an experienced professional to lead our boutique operations, leveraging their expertise in high-end timepieces, luxury retail, and team leadership. The successful candidate will be responsible for managing day-to-day retail operations, driving sales growth, and enhancing client experiences.
Boutique Operations & Management
Manage day-to-day retail operations, ensuring efficiency, cost-effectiveness, and alignment with our ultra-luxury standards. Oversee stock allocation, visual merchandising, and inventory accuracy to showcase the latest collections impeccably.
Client Experience & Engagement
Elevate the customer journey by implementing white-glove service standards. Cultivate strong relationships with high-net-worth individuals and enhance boutique exclusivity through personalized experiences and private events. Foster loyalty and satisfaction among clients.
Sales Performance & Strategy
Partner with boutique teams to drive sales, analyze performance metrics, and implement strategies to optimize revenue while maintaining brand prestige.
Key Responsibilities
Minimum 8–10 years of experience in luxury retail, preferably in high-end watches or jewelry. Proven track record in boutique operations, sales management, and team leadership. Deep understanding of the luxury client demographic and experience in clienteling strategies.
