Retail Operations Director

2 days ago


Singapore Ecco Shoes Singapore Full time

The Retail Operations Executive plays a pivotal role in driving the day-to-day commercial operations of ECCO Singapore retail. Key responsibilities include achieving sales and KPI targets, people management, and reviewing retail KPIs to identify opportunities for improvement.

Additionally, this role involves assisting in executing retail initiatives and action plans, offering timely support to all stores, contributing to weekly business reviews, sharing market information with management, and developing action plans to maximize sales and profit.

This executive also supports in building and nurturing relationships with landlords and other business partners while maintaining a premium brand positioning.

Retail Sales Development

Key objectives include ensuring high customer service levels, operational efficiency, and monitoring POS performance to achieve targets. This involves helping to compile and analyze sales results, retail KPIs, and competitor activities regularly to identify opportunities and suggest action plans for ECCO's competitiveness.

Cross-functional collaboration is also essential in providing timely support to all POS, managing stock levels, and ensuring timely replenishment to optimize all SKUs. Ensuring adherence to ECCO standard operating procedures (SOPs) and landlord policies is also critical.



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