
Business Development Liaison
21 hours ago
Job Description:
The Technical Account Manager/Customer Success Engineer plays a crucial role in our company's growth, blending customer-facing and behind-the-scenes responsibilities.
This individual will be the primary liaison for customers and their worksites, understanding specific needs and providing customized plans. They will lead platform implementations, provide subsequent training and support as needed, and conduct daily checks and maintenance on deployments.
- Lead implementation and integration of video analytics solutions into customer workflows and systems.
- Travel to customer sites for implementations as needed.
- Conduct troubleshooting and escalate matters to the CTO if required.
- Formulate training sessions and workshops to educate customers on utilization of products and technologies.
- Contribute to the long-term development of customer success processes, blueprints, and best practices as the team evolves.
Requirements:
To succeed in this role, you should have:
- Demonstrated success in customer success or technical account management.
- Prior experience in software development and/or technical support.
- Excellent communication skills, a customer-first mentality, and a high dose of empathy.
- Experience with project management software (such as Jira, Confluence), and customer success metrics.
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