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About Us
Syfe is a digital investment platform with a mission to empower individuals to grow their wealth for a better future.
We cater to the full spectrum of an individual's wealth needs across diversified proprietary portfolios, cash management solutions, and a state-of-the-art brokerage.
The Syfe team combines world-class financial expertise with best-in-class technology talent.We offer equity ownership to all employees regardless of seniority and designation.
We are regulated by the financial authorities across Singapore, Hong Kong, and Australia. In Singapore alone, where we are headquartered, over 100,000 investors trust Syfe to grow their wealth.Since its founding, Syfe has raised US$79 million from world-class investors.
We have won multiple awards including Wealth Management Fintech of the Year by the Asian Banking and Finance Awards, as well as being recognized as one of the Top LinkedIn Startups in Singapore.
The Right ProfileThe Client Service team serves as the voice behind our brand.
As the first line of service and support for our clients, our Client Success Analyst work closely with internal stakeholders to ensure an optimized client experience at each touch point.
You will be responsible for providing world-class customer service, solutions, and support to our clients.We are looking for individuals who are enthusiastic, quick-thinking, and willing to go the extra mile to provide an exceptional client experience.
Location:
SingaporeThis role requires the incumbent to be physically located in Singapore's office.
We are unable to provide work pass sponsorships for this position.
The Role
- Serve as single point of contact for client queries and engage clients to gain a full understanding of client service needs and gaps.
Take ownership of assigned client support tickets and ensure prompt resolution to all client inquiries and issues.
Work closely with internal stakeholders to deliver customer service that exceeds client expectations.
Adapt and select appropriate templates for responses to repeated issues.
To craft professional responses to clients based on understanding of internal processes and product offerings.
To resolve clients' issues based on understanding of internal process and reach out to internal stakeholders if required.
Understand and adhere to escalation matrix for complex or high priority issues.
Demonstrate exceptional prioritisation and time management skills and, through escalating when appropriate, maintain and enhance long-term client relationships.
Continually build familiarity and knowledge of our product offerings and become the domain expert on the usage of all features within the app.
