Client Experience Specialist

3 days ago


Singapore beBeeCustomerService Full time $4,000 - $6,000
Client Experience Specialist

Job Description:

We are seeking a highly skilled Client Experience Specialist to join our team. As a Client Experience Specialist, you will be responsible for ensuring that clients receive exceptional service and support.

Key Responsibilities:

  • Process various transactions over the counter (cash, cheques, drafts, transfers, etc.)
  • Ensure accuracy in all transaction processing
  • Ensure all clients' requests received - Drafts application, Telegraphic
  • Comply with processes on cash handling and branch operations as per Branch Operations Manual
  • Manage Branch operational risk and ensure controls are in place
  • Resolve client complaints/feedbacks/issues and manage clients service expectations
  • Activate, educate & direct clients to utilise digital/self-service terminal (SST) channels
  • Generate new sales opportunities through referral

Requirements:

  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • High level of accuracy and attention to detail
  • Ability to maintain confidentiality

Benefits:

Our company offers a competitive salary and benefits package, including health insurance, retirement plan, and paid time off.

Why Work With Us:

We are a dynamic and growing company that values our employees and provides opportunities for career advancement.



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