
Client Experience Specialist
3 days ago
Job Description:
We are seeking a highly skilled Client Experience Specialist to join our team. As a Client Experience Specialist, you will be responsible for ensuring that clients receive exceptional service and support.
Key Responsibilities:
- Process various transactions over the counter (cash, cheques, drafts, transfers, etc.)
- Ensure accuracy in all transaction processing
- Ensure all clients' requests received - Drafts application, Telegraphic
- Comply with processes on cash handling and branch operations as per Branch Operations Manual
- Manage Branch operational risk and ensure controls are in place
- Resolve client complaints/feedbacks/issues and manage clients service expectations
- Activate, educate & direct clients to utilise digital/self-service terminal (SST) channels
- Generate new sales opportunities through referral
Requirements:
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment
- High level of accuracy and attention to detail
- Ability to maintain confidentiality
Benefits:
Our company offers a competitive salary and benefits package, including health insurance, retirement plan, and paid time off.
Why Work With Us:
We are a dynamic and growing company that values our employees and provides opportunities for career advancement.
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