Front Desk Service Representative

5 days ago


Singapore beBeeCustomer Full time $28,800

We are seeking a Front Desk Service Representative to provide exceptional customer experience at the front desk.

Job Description

The ideal candidate will be responsible for:

  • Providing customer service at the front desk, attending to walk-in customers and handling queries made by existing and new customers;
  • SMS reminders to existing customers for appointments and call/SMS reminders to new customers for consultation appointments;
  • Issuing invoices, service sheets, and customer treatment books;
  • Updating and deducting used treatments in both customers' physical records and Studio Manager System;
  • Daily closing settlements;
  • Submission of outlet reports;
  • Outlet stock-take, administration;
  • Coordination and execution of activities required to support outlet performance;
  • Assisting the Branch Manager in overall outlet operations on their off day/leaves;
  • Maintaining proper and neat filing systems of outlet common drives and various admin functions;
  • Creating and executing excellent service campaigns for outlets to maintain high customer satisfaction;
Requirements

The ideal candidate should possess:

  • GCE N/O Level and/or NITEC trained;
  • Relevant working experience in similar industries;
  • Good interpersonal skills;
  • Passion for customer service;
  • Excellent Microsoft Office skills;
  • Bilingual ability to converse with Chinese-speaking clients.


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