Customer Service Officer Role with Upselling Expertise
3 days ago
This role involves providing exceptional customer service, ensuring a smooth and efficient experience for clients. The successful candidate will be responsible for:
- Attending to customer needs promptly and professionally, minimizing waiting times.
- Assisting with payment transactions according to agreed terms before releasing vehicles.
- Supporting Service Advisors, Call Agents, and Customer Service Executives in their daily tasks.
- Conducting walkabouts in service centers to observe cues from customers and provide assistance as needed.
- Speaking to customers in the service lounge, performing upselling whenever possible, and making appointment bookings for customers to visit the service center.
- Making follow-up calls to no-show booking customers to reschedule appointments.
- Answering telephone calls within 3 rings in a courteous and pleasant tone, greeting customers, and transferring calls professionally.
- Recording messages accurately from customers and following up with Service Advisors to ensure timely responses.
- Assisting with daily operations at the reception desk and collating intake reports.
- Handling first-level complaint cases with the Customer Service Executive and assisting with cashiering and document submission to finance and respective managers.
The ideal candidate will possess:
- A Diploma in Customer Service or a related field.
- A minimum of 3 years of working experience in a relevant customer service industry.
- A proactive and independent attitude, with a positive mindset.
- Customer-oriented skills with good attitude and teamwork abilities.
- Excellent interpersonal skills to communicate effectively with internal stakeholders and customers.
- Strong problem-solving skills.
We offer a competitive salary range of SGD $45,000 - SGD $55,000 per annum, commensurate with experience. In addition, we provide opportunities for career growth and professional development, a dynamic work environment, and a comprehensive benefits package.
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