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Commercial Kitchen Equipment Service Lead
3 weeks ago
Job Overview:
The Service Operations Manager is a key leadership position responsible for overseeing the service operations of commercial kitchen equipment.
- Lead and supervise a team of technicians across multiple job sites daily, ensuring compliance with safety, quality, and customer standards.
- Personally attend urgent breakdowns, including after-office hours, public holidays, and weekends if needed, while maintaining team scheduling.
- Prepare detailed technical reports for every service call, cross-checked with OEM references, warranty clauses, and customer SLAs.
- Manage operational workflows: job assignment, field scheduling, spares inventory, warranty claims, and invoicing approvals.
- Liaise directly with international OEMs to verify diagnoses, parts availability, and service bulletins before authorizing repairs.
- Oversee ISO-level documentation of all field jobs, preventive maintenance plans, and customer communication records.
- Conduct weekly on-site inspections, prepare improvement plans, and train technicians in advanced refrigeration, electrical, and gas safety systems.
- Address service complaints within 24 hours, backed by written justifications and corrective action reports.
- Minimum degree in Mechanical or Electrical Engineering (preferably both).
- At least 10 years of hands-on experience in commercial kitchen equipment service, with 5 years in leadership.
- Proven knowledge of refrigeration, gas, electrical, plumbing, dishwashing, steam, and high-end oven systems.
- Hold or be eligible for WSQ certifications in Gas Safety, Electrical Safety, and Refrigeration Handling.
- Ability to handle simultaneous job scheduling for more than 15 locations while preparing accurate reports under tight deadlines.
- Strong proficiency in AutoCAD, MS Project, SQL-based job tracking software, and ISO documentation.
- Excellent written and spoken communication skills in English.
- Physically fit to attend on-site heavy equipment inspections when required.
- Must be willing to provide 24/7 emergency support.
- Prior experience in supervisory or team lead capacity.
- Familiarity with commercial kitchen equipment and repair procedures.
- Strong organizational skills with effective multitasking abilities.
- Excellent communication and interpersonal skills.
- Problem-solving orientation and commitment to delivering high-quality service.
As a Service Operations Manager, you will play a vital role in ensuring the smooth operation of our commercial kitchen equipment service. If you are a seasoned leader with excellent technical knowledge and communication skills, this could be the perfect opportunity for you to make a real impact.
