Technical Service Engineer

2 weeks ago


Singapore ERP21 PTE LTD Full time

**Technical Service Engineer Position Available**

We are a progressive company seeking a skilled Technical Service Engineer to provide exceptional support to our customers.

**Key Responsibilities**

  • Support Provision: Provide top-quality support to customers at their sites.
  • Installation and Servicing: Conduct site inspections, installations, repairs, servicing, and maintenance of solutions according to manufacturer specifications.
  • Equipment Diagnosis and Repair:** Diagnose and repair equipment and solutions, applying relevant updates and patches as needed.
  • Issue Escalation and Resolution:** Initiate escalation procedures and follow up on open requests to ensure customer satisfaction.
  • Network Administration: Establish and maintain office network accessibility and troubleshoot issues.

**Requirements**

  • Education and Experience: Diploma or Degree in Engineering/Computer Science/IT or related field, with a minimum of 2 years working experience in a technical service role.
  • Technical Skills and Soft Skills: Proficient in MS Windows, desktop hardware, and network environments, with strong organizational and interpersonal skills, and a customer-oriented attitude.


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