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Anti Scam Professional
1 week ago
- Handle and analyze cases triggered by the Bank's Anti-Scam Monitoring system.
- Perform data analysis to enhance and formulate anti-scam parameters in the system.
- Contact customers for investigations and handle scam cases.
- Formulate system requirements and enhance business processes in accordance with regulatory requirements.
- Work closely with other departments to handle, report, and follow up on further scam-related enquiries.
- Prepare relevant business data for regular reporting.
Strong analytical and problem-solving skills are essential for this role. You should be able to work independently with minimum supervision and meet deadlines.
Education and Experience:
- Bachelor degree and above required.
- Relevant working experience of 1 year or more in financial industry, business analysis, product development, or financial management.
Professional Certificates and Skills:
- Good communication and coordination skills.
- Strong relationship building and interpersonal skills.
- Excellent oral and written communication skills in English and Mandarin to provide service to Chinese speaking customers.
- Ability to enrich and manage data, translate insight into action.
- Highly independent and self-motivated with a commitment to goals.
