Learning Experience Coordinator
6 days ago
As a Learning Experience Coordinator at Medlink Healthcare Group PTE. LTD., you will play a pivotal role in ensuring exceptional customer service and smooth administrative operations for our education and training courses.
The estimated salary for this position is SGD 45,000 - 60,000 per annum, depending on experience.
About UsMedlink Healthcare Group PTE. LTD. is a leading provider of healthcare services, committed to delivering high-quality training and education to our students.
Job DescriptionThis role involves handling inquiries, processing enrolments, managing payments, and coordinating with various departments to ensure a seamless experience for our students.
Key Responsibilities:- Customer Service:
- Respond to incoming phone calls promptly, addressing inquiries and providing information about courses and services.
- Handle email inquiries efficiently, offering accurate information and solutions to potential and current students.
- Course Administration:
- Process student enrolments into courses accurately, ensuring all necessary details are captured.
- Send course confirmation details to students, ensuring they have all necessary information.
- Distribute eLearning resources and materials to enrolled students.
- Input student and course details into tracking lists accurately for record-keeping and reporting purposes.
- Follow up on rescheduling requests and manage medical certificates (MC) for students unable to attend courses.
- Update trainers with course details, ensuring they have all necessary information for their sessions.
- Accurately create and update course details in the system, ensuring all information is current and correct.
- Work with course agents on student registrations and related inquiries.
- Issue and send course completion certificates to students.
- Payment Coordination:
- Issue invoices and provide guidance on SkillsFuture credit claims to students, ensuring timely collection of fees.
- Collaborate with the finance department to ensure all payments are processed and recorded accurately.
- Team Collaboration:
- Work with team members on handling corporate inquiries and providing comprehensive service to corporate clients.
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