Business Process Improvement Specialist for Digital Transformation

2 days ago


Singapore Nanyang Technological University Full time

The Nanyang Technological University is driving its digital transformation journey to become a digitally enabled organization. As a key member of the Digital Transformation team, you will play a crucial role in supporting this initiative by performing tasks that bridge business users with CITS in designing and implementing solutions that improve NTU work processes.

This position requires a strong understanding of business processes and system design, as well as excellent communication and analytical skills. You will be responsible for supporting the assessment of system gaps for business processes, system designs and workflows, and providing data analysis to determine suitability of proposed solutions.

Additionally, you will support the execution of ServiceNow roadmaps through system upgrades and enhancements, process automation, and development of functional specifications based on requirements gathered from stakeholders and users. Your attention to detail and ability to communicate technical information effectively will be essential in ensuring successful project outcomes.

We are seeking a highly motivated and detail-oriented individual with a strong background in IT and business process improvement. If you have a passion for re-engineering processes and improving operational efficiency, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

  • Support the assessment of system gaps for business processes, system designs and workflows
  • Perform data extraction and analysis to determine suitability of proposed solutions
  • Support the execution of ServiceNow roadmaps through system upgrades and enhancements
  • Develop functional specifications based on requirements gathered from stakeholders and users
  • Provide post-go-live support and prepare training/user manuals

Requirements:

  • Diploma/University Degree in Information Technology/Computer Science or Business Administration
  • Minimum 2-5 years' relevant experience in project implementation of SaaS applications and/or business process improvement initiatives
  • Experience in business requirements gathering and developing automated processes/analytics reports
  • Good knowledge and skills in cloud platforms, workflow tools and automation tools
  • Strong communication and analytical skills, with ability to translate system design flow into flow charts and steps

About Us:

Nanyang Technological University (NTU) is a research-intensive university that provides a unique blend of academic excellence, research intensity and entrepreneurship.



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