Digital Transformation Process Analyst
4 days ago
The Digital Transformation (DX) team at Nanyang Technological University is responsible for driving business transformation and digitization across the organization.
Job DescriptionThis role supports the DX team in enabling digital transformation by bridging business users with Information Technology Services (CITS) to design and implement solutions that improve work processes.
The position will partner closely with various departments and functions within NTU to drive process redesign and digitalization efforts.
Key responsibilities include:
- Assessing system gaps for business processes, system designs, and workflows to optimize resources and simplify processes.
- Performing data extraction and analysis to determine the suitability of proposed solutions and execution approaches.
- Supporting the execution of ServiceNow roadmaps through system upgrades and enhancements, process automation, and the development of functional specifications.
- Developing data analytics through reports and dashboards for business and operational decision-making, service level metrics, and governance.
The successful candidate will have excellent problem-solving skills, strong communication skills, and the ability to work independently and collaboratively across departments.
Required Skills and QualificationsTo be successful in this role, you will require:
- A diploma or university degree in Information Technology, Computer Science, or Business Administration.
- Minimum 2-5 years' experience in project implementation of SaaS applications and/or business process improvement initiatives.
- Experience in business requirements gathering, developing automated processes, and analytics reporting.
- Good knowledge and skills on cloud platforms, workflow tools, and automation tools.
You will also need to possess good business acumen, analytical skills, and the ability to communicate technical information to a non-technical audience.
BenefitsThis role offers opportunities for growth and development, as well as a chance to work with a talented team of professionals who are passionate about digital transformation.
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