Logistics Customer Service Specialist

1 week ago

Singapore beBeeCustomerService Full time $3,000 - $3,500

Job Title: Logistics Customer Service

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We are seeking a detail-oriented and customer-focused individual to join our team as a Logistics Customer Service Specialist.

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As a key member of our logistics team, you will be responsible for ensuring seamless communication with customers regarding shipment status and resolving any issues that may arise.

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You will work closely with internal stakeholders to coordinate shipping arrangements and provide exceptional customer service to drive customer satisfaction.

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To succeed in this role, you will need strong analytical and problem-solving skills, excellent communication and interpersonal skills, and the ability to work effectively in a fast-paced environment.

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The ideal candidate will have a strong understanding of logistics principles and practices, experience working with freight management software, and a proven track record of delivering high-quality customer service.

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We offer a competitive salary and a dynamic work environment that encourages growth and development.

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Key Responsibilities:

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* Coordinate with customers to obtain necessary information for shipping documentation generation.

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* Enter shipment data into freight management software.

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* Liaise with vendors and shipping lines to ensure smooth arrival and delivery of shipments.

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* Provide exceptional customer service to resolve any issues or concerns.

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Required Skills and Qualifications:

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* Diploma or Degree in Logistics, Supply Chain Management, or related field.

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* Strong knowledge of Microsoft Office applications, particularly Excel and Word.

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* Excellent analytical and problem-solving skills.

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* Proven track record of delivering high-quality customer service.

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Benefits:

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* Competitive salary package.

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* Opportunity to work in a dynamic and growing company.

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How to Apply:

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If you are a motivated and customer-focused individual who is passionate about logistics and customer service, please submit your application with your resume and cover letter.

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