Customer Service Specialist Logistics Manager

2 weeks ago


Singapore beBeeCustomerService Full time $3,600 - $7,200
Job Title: Customer Service Specialist Logistics Manager

Description:
As a Customer Service Specialist in the logistics industry, you will oversee daily operations to ensure smooth and efficient processes. You will support sales and operations teams in executing daily tasks and achieving performance goals.

Key Responsibilities:
- Manage customer service relationships and resolve service-related complaints professionally and effectively.
- Perform billing functions, including invoicing and inventory management.
- Liaise with suppliers and transport partners to ensure timely and accurate delivery of goods.
- Handle escalations involving stock discrepancies, delays, or damages.
- Process and monitor customer orders using WMS, coordinating with warehouse and transport teams for timely dispatch.
- Manage customer returns and exchanges in accordance with company policies.

Requirements:
- Minimum 1 year of customer service experience in the freight forwarding or warehousing industry
- Proficiency in Microsoft Office (Excel, Word)
- Proficiency in WMS is an added advantage
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