Outbound Survey Specialist
2 weeks ago
About Our Job
">We are looking for an experienced Survey Engagement Manager to join our team at PERSOLKELLY SINGAPORE PTE. LTD.
Job Responsibilities
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- Support the Project Manager/Director in attaining holistic objectives of the assigned surveys.">
- Provide one-stop service to selected respondents to attain survey data timely and accurately.">
- To be subject matter expert in survey content, objectives and deliverables.">
- Develop a thorough understanding of respondents' firm operations and processes thus applying this knowledge to collect data effectively.">
- Cultivate trust and rapport by addressing concerns and challenges from respondents.">
- Conduct survey data collection via outbound calls, email corresponding and personal visits to respondents.">
- Communicate with respondents adequately and ensure familiarity is established with new Point of Contacts.">
- Accurately compile, record, and input survey data into the system with concise case notes documented.">
- Timely reporting to management team and stakeholders.">
- Perform any additional duties as assigned.">
Requirements
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- Diploma in related field.">
- At least 3 to 5 years' experience in B2B Business Development and Account Management.">
- Experience in managing large employees' based accounts is highly advantageous.">
- Proficient in MS Word, and Excel due to intensities in reporting and progress tracking requirements.">
- Articulacy is imperative for day-to-day operations.">
- Able to communicate effectively and manage different hierarchies in internal and external environment.">
- Detail-oriented and meticulous in handling tasks.">
- Selected applicants are required to complete a training course and passed the assessment tests before being deployed to operations.">
- Only Singaporeans may apply.">
Working with Us
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- Opportunity to work with a leading provider of workforce solutions and recruitment services.">
- Chance to develop expertise in survey content, objectives and deliverables.">
- Professional growth and development opportunities.">
- Competitive salary and benefits package.">
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