Outbound Survey Specialist

2 weeks ago


Singapore PERSOLKELLY SINGAPORE PTE. LTD. Full time

About Our Job

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We are looking for an experienced Survey Engagement Manager to join our team at PERSOLKELLY SINGAPORE PTE. LTD.

Job Responsibilities

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  2. Support the Project Manager/Director in attaining holistic objectives of the assigned surveys.">
  3. Provide one-stop service to selected respondents to attain survey data timely and accurately.">
  4. To be subject matter expert in survey content, objectives and deliverables.">
  5. Develop a thorough understanding of respondents' firm operations and processes thus applying this knowledge to collect data effectively.">
  6. Cultivate trust and rapport by addressing concerns and challenges from respondents.">
  7. Conduct survey data collection via outbound calls, email corresponding and personal visits to respondents.">
  8. Communicate with respondents adequately and ensure familiarity is established with new Point of Contacts.">
  9. Accurately compile, record, and input survey data into the system with concise case notes documented.">
  10. Timely reporting to management team and stakeholders.">
  11. Perform any additional duties as assigned.">
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Requirements

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  • Diploma in related field.">
  • At least 3 to 5 years' experience in B2B Business Development and Account Management.">
  • Experience in managing large employees' based accounts is highly advantageous.">
  • Proficient in MS Word, and Excel due to intensities in reporting and progress tracking requirements.">
  • Articulacy is imperative for day-to-day operations.">
  • Able to communicate effectively and manage different hierarchies in internal and external environment.">
  • Detail-oriented and meticulous in handling tasks.">
  • Selected applicants are required to complete a training course and passed the assessment tests before being deployed to operations.">
  • Only Singaporeans may apply.">
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Working with Us

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  • Opportunity to work with a leading provider of workforce solutions and recruitment services.">
  • Chance to develop expertise in survey content, objectives and deliverables.">
  • Professional growth and development opportunities.">
  • Competitive salary and benefits package.">


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