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Operational Health Lead
1 week ago
The Operational Health Lead will play a critical role in driving business success by ensuring operational efficiency and customer satisfaction.
This is an exciting opportunity for a seasoned professional to take charge of operational health, campaign planning, and quality assurance.
Key Responsibilities:
- Monitor and report on operational health metrics
- Develop and implement strategies to improve operational efficiency
- Plan and execute campaigns to achieve business objectives
- Liaise with stakeholders to ensure seamless customer interactions
Requirements:
- Minimum degree holder with 3 years relevant experience
- Proven track record in people management, customer relationship management and project management
- Excellent analytical and problem-solving skills
- Good knowledge of contact centre management tools and technology
