Excellent Customer Service Representative
2 weeks ago
We are seeking a diligent and results-driven Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills, strong problem-solving abilities, and a customer-centric mindset.
About the RoleThis role involves providing top-notch customer service via email and phone, managing customer inquiries efficiently, and escalating unresolved issues when necessary. You will also be responsible for handling end-to-end sales order processing, ensuring accurate order fulfillment, and allocating stocks and arranging deliveries for customer orders.
You will work closely with internal teams to ensure timely issue resolution and provide proactive solutions for value-added customers. Additionally, you will generate and consolidate monthly reports for internal and client review.
Key Responsibilities- Provide prompt and quality customer service via email and phone
- Manage customer enquiries efficiently and escalate unresolved issues when necessary
- Handle end-to-end sales order processing and ensure accurate order fulfilment
- Allocate stocks and arrange deliveries for customer orders
- Work closely with internal teams to ensure timely issue resolution
- Diploma in any discipline
- Minimum 2–3 years of relevant experience in order processing, customer service, and delivery coordination
- Strong communication and interpersonal skills with a customer-centric mindset
- Proficient in handling enquiries and claims through email and phone
- Interested applicants may submit their resumes for consideration
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