Excellent Customer Service Representative
2 weeks ago
Are you looking for a career opportunity that offers growth and development?
This role is an excellent chance to work with a successful organization that values teamwork and mutual respect.
You will be part of a dynamic team providing exceptional customer service that represents the brand's values.
The job involves building the foundations of the aftersales business, assisting the sales team with product and technical enquiries, and ensuring effective communication with customers and workshop teams.
Responsibilities:
- First point of contact for aftersales-related enquiries
- Provide high level customer service by attending to customer needs and aftersales enquiries
- Attend to incoming calls, handle general enquiries for aftersales matters
- Handle all customers' appointment bookings for service and repairs promptly
- Process job orders and ensure effective flow of information from customers to workshop and vice versa
- Coordinate with technical experts and workshop for technical troubleshooting and new product development
- Assist in procedures for customers' collection of vehicles when service/repair jobs are completed
- Maintain proper and accurate documentation to ensure rightful collection of vehicles after servicing
- Ensure collected payments received are submitted timely
We recognize your performance through tangible and intangible ways. You will have opportunities for growth and development, making you feel respected and valued as an employee.
This role is perfect for individuals who enjoy working in a dynamic and entrepreneurial environment where they can adapt and apply new skills and knowledge to succeed.
The ideal candidate should possess excellent communication skills, be proactive, and have a strong ability to multitask.
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