Reservations Coordinator

3 days ago

Singapore beBeeReservation Full time $40,000 - $80,000
Job Opportunity

We are seeking a skilled and motivated individual to join our team as a Reservations Coordinator.

  • This role requires daily monitoring of reservation activity and communication with the Sales Department.
  • You will be responsible for following up on tentative sales bookings with respective Sales Managers to update status.
  • A key part of this role is ensuring that files are accurate and kept current.
  • Liaising with Clients to coordinate wash according to attrition policy.
  • Liaising with Clients to obtain rooming lists.
  • Releasing room blocks to general inventory after cut-off dates or cancellation.
  • Inputting rooming lists accurately into PMS system.
  • Pre-blocking rooms for special requests.
  • FOLLOWING UP ON NO-SHOWS FROM BOOKINGS AND LIAISING WITH CLIENTS ON NON-ARRIVAL CHARGES.
  • Maintaining close working relationships with all departments.
  • Assisting the rest of the department whenever necessary.
  • Maintaining a good reputation for the Hotel and contributing to overall profitability.
  • Checking and monitoring room inventory, alerting the Reservations Manager of high/low demand dates.
  • Demonstrating a positive attitude towards work and being self-motivated.
  • Contributing to operational efficiency by performing relevant duties as assigned.
  • Establishing good public relations with guests.
  • Proposing ideas for betterment of department.
  • Providing accurate and up-to-date information to guests at all times.
  • Ensuring maximum guest satisfaction through recognition and prompt cordial attention.
  • Providing current updates on reservation trends and forecasts.
  • Having thorough knowledge of procedures for handling room bookings.
  • Full knowledge of PMS operation and usage.
  • Updating guest information accurately in PMS.

Key Job Requirements:

  • Diploma in Tourism/Hospitality Management.
  • Minimum 2 years experience in similar capacity with proven track record.
  • Excellent reading, writing, and oral proficiency in English language.
  • Proficient in MS Excel, Word, PowerPoint.

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