Global Desktop Support Specialist

4 days ago


Singapore beBeeDesktop Full time $80,000 - $120,000
Desktop Technician III

This is a highly skilled and specialized role that requires a high level of technical expertise and knowledge. The successful candidate will be responsible for providing second level support to our global employees via incoming calls, resolving or redirecting incidents or service requests.

Responsibilities:
  • Manage and provide desktop/IT support to our global employees
  • Provide professional end-user support for users of computer applications and hardware (e.g. PCs, network, OS) for both on-site and remote users
  • Log incident/trouble calls and emails into our Service Now ticketing system
  • Routingsupport issues to senior level support technicians as needed
  • Assist in other IT related areas as needed
Requirements:
  • College Diploma in Computer Science or a related technical discipline, or the equivalent combination of education, professional training or work experience
  • 5+ years in desktop/service desk support role
  • Professional experience troubleshooting Microsoft Windows 11 O/S, Microsoft Office 365, Microsoft Teams, BitLocker, various Antivirus solutions, Intune, Autopilot, SCCM
  • Basic network knowledge and experience
Desirable Qualifications:
  • Experience with corporate networking and security desired
  • Experience using SCCM, Intune, Autopilot
  • Experience with MacOS & Jamf
  • Experience with various telephony technologies (Avaya, Teams, Zoom)
  • Experience with meeting room technology & support


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