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Highly Skilled Microsoft 365 Professional

2 weeks ago

Singapore beBeeEngineer Full time
About the Role

We are seeking a highly skilled Microsoft 365 Engineer to join our team on a contract basis. This is a critical role ensuring the smooth operation and productivity of our customers' businesses.

  • As a Microsoft 365 Engineer, you will be responsible for providing technical support and troubleshooting for our clients' Microsoft 365 environments.
Key Responsibilities:
  • Daily Operations & Incident Handling: Managing incidents and service requests related to Exchange Online, Teams, OneDrive, SharePoint Online, and Office apps.
  • Monitoring & Reporting: Implementing monitoring tools to detect and remediate issues, generating usage reports, and ensuring service availability.
  • Technical Escalation & Vendor Coordination: Acting as the escalation point for technical issues and interfacing with Microsoft Support.
  • Automation & Scripting: Engineering automation solutions and using PowerShell for administrative tasks.
  • Security & Compliance: Supporting data classification, DLP policies, and ensuring compliance with licensing and organizational policies.
Deployment & Configuration:
  • Installing, configuring, and troubleshooting Microsoft 365 services, including hybrid environments with Azure AD and ADFS.
Requirements:Technical Expertise:
  • Proficiency in Microsoft 365 administration and services (Exchange Online, Teams, SharePoint, OneDrive).
  • Experience with Azure AD, ADFS, and hybrid messaging environments.
  • Familiarity with Windows Server (2016/2019), Active Directory, and Intune.
Certifications:
  • Mandatory certifications include Microsoft 365 Certification or equivalent (e.g., MS-900, MD-102, MS-203, MS-102) and ITIL V3/4.
Soft Skills:
  • Strong problem-solving and analytical skills.
  • Excellent communication and documentation abilities.
  • Ability to work collaboratively in cross-functional teams.