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Cloud Support

2 weeks ago

Singapore CLOUDPOINTS CONSULTING PTE. LTD. Full time

CloudPoints Consulting is a born in the cloud organisation involved in the architectural design, installation and configuration of Microsoft Azure and Microsoft 365. CloudPoints Consulting Group is made up of teams who are dedicated, passionate, intelligent, and self-motivated individuals who ensure high customer satisfaction in the consulting engagements we deliver to our customers.

**Role Description**:
The role at CloudPoints Consulting is to support new cloud technologies from Microsoft. You do not need to have any previous experience for this role but it may help. You will be supported by an experienced technical consultant where you will become Microsoft certified and support Microsoft cloud projects.

**Responsibilities**

With the support and mentoring from a senior consultant, you will:

- Support Microsoft 365 solutions.
- Support Windows 10/11 client deployment for cloud and on-premises management.
- Handle any follow up technical issues and participate in the resolution of these issues through to completion.
- Report updates and communicate project updates diligently within the project timelines.
- Communicate updates and progress to Project Managers and Team Leads.
- Build relationships with customers to maintain a good customer feedback.

**Requirements**:

- Good knowledge Windows 10/Windows 11
- Foundation knowledge of Microsoft Cloud solutions - Microsoft 365
- Proficient with Microsoft Office products - Word, Excel, PowerPoint, SharePoint, OneDrive, and Teams.

**Certification Requirements**:
Passed the following or willing to pass the following exams.
- MS-900 - Microsoft 365 Fundamentals

**You will/possess**:

- Must have a strong focus on customer satisfaction and demonstrate a high level of personal ethics and integrity.
- Strong verbal and written communication skills.
- Exhibit ownership and accountability.
- Strong attention to detail and accuracy in tasks performed.
- Be able to work independently and with mínimal direction to deliver tasks.
- Great interpersonal skills and confidence to engage with customers and internal users.
- Ability to travel regional and international when required.
- Friendly and down-to-earth person who can have a laugh

**Benefits and Perks**
- Future overseas travel opportunities/secondment for engagements in other CloudPoints offices within Asia Pacific.
- Flexible working hours.
- Focus on healthy work and family life balance.
- Professional Development including exams and certifications.