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Ai Support Engineer

3 weeks ago

Singapore EasyBiz Cloud Full time

Company

EasyBiz Cloud

Designation

AI Support Engineer (Remote)

Date Listed

14 Apr 2025

Job Type

Entry Level / Junior Executive
- Full/PermIntern/TS

Job Period

Immediate Start, Permanent

Profession

Engineering

Industry

Computer and IT

Location Name

81 Ayer Rajah Crescent, Singapore
- Work from Home

Address

81 Ayer Rajah Crescent, Singapore 139967

Map

Allowance / Remuneration

$800 - 3,000 monthly

Company Profile

We’re EasyBiz Cloud, a fast-growing SaaS platform built for local service businesses. Our system is powerful and go deep in each industry we support, or products covers from POS to online store and anything in between.

We’re now looking for a young, sharp, and self-driven person to help us build our AI agents — starting with customer service use cases.

If you love AI, are passionate about technology, and enjoy being curious, hands-on, and constantly learning, you’ll love this role.

**Job Description**:

- Join Us as an AI Support Engineer

We’re EasyBiz Cloud, a fast-growing SaaS platform built for local service businesses. Our system is powerful and deep — and we’re building an AI-first support experience to match.

We’re looking for a young, sharp, and driven person to help us build and train our AI agents, and jump in when needed to support real customers through WhatsApp. If you’re curious, hands-on, and not afraid of real work — you’ll love this.

What you’ll do:

- Build and improve AI agents to reply customer questions via WhatsApp Business
- Connect AI to real actions in our system (e.g. checking orders, updating settings)
- Train the AI using real workflows and customer language
- Step in when the AI can’t handle it — you’ll chat with customers directly through WhatsApp API
- Work closely with our dev team to improve what the bot and tools can do- You’ll be guided by a mentor to help you learn the system and get started smoothly

What we’re looking for:

- Fresh graduate or junior dev with AI, automation, or coding experience (Python/JS)
- Someone who wants to go deep into SaaS products and real customer problems
- Fluent in English (better also fluent in Mandarin), comfortable chatting with customers on WhatsApp
- Hardworking, fast learner, and serious about long-term growth
- Willing to hustle — we’re a startup, we move fast, and customers don’t stop on weekends

Application Instructions

Read This Before You Apply:
If you just graduated and
- care a lot about work-life balance,
- prefer fixed working hours, or
- don’t want to be disturbed during weekends

This is not the job for you.

We’re looking for someone who’s ready to hustle, build something big, and grow fast — together with us.