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Reception Specialist
2 weeks ago
The Front Desk Receptionist role involves delivering exceptional customer service to visitors and clients. This includes greeting and welcoming guests in a friendly and professional manner, directing them to the appropriate person or department, and handling inquiries and providing information about the organization's products or services.
Main Responsibilities:
- Reception and Guest Services: Ensure the reception area is well-maintained and welcoming to visitors.
- Communication and Administrative Tasks: Answer and screen phone calls, take messages, and route calls to the appropriate person or department. Manage and sort mail and deliveries. Schedule appointments and meetings, and maintain calendars for staff. Handle basic data entry and record-keeping tasks. Prepare outgoing mail and correspondence.
Key Skills:
- Customer Service: Address and resolve customer inquiries and complaints. Provide excellent customer service to all visitors and clients.
- Communication: Develop strong communication skills to effectively interact with guests, clients, and staff.
- Administration: Utilize software applications such as Microsoft Office to manage schedules, calendars, and other administrative tasks.
About You:
- Coaching: Strong interpersonal skills and ability to work in a team environment.
- Data Entry: Basic knowledge of computer systems and data management techniques.
- Hospitality: Friendly and welcoming demeanor, with a focus on providing exceptional customer service.
- Microsoft Office: Proficient in Microsoft Office applications, including Word, Excel, and Outlook.
