Multitasking Reception Specialist
1 week ago
Senior Receptionist
We are seeking a skilled and organized individual to join our team as a Senior Receptionist. The ideal candidate will possess excellent communication skills, be able to multitask, and maintain confidentiality.
Key Responsibilities:
- Greet clients and visitors warmly, ensuring a welcoming atmosphere.
- Answer phone calls and respond to inquiries in a professional manner.
- Schedule the first session and reserve a room.
- Explain the fee structure to client.
- Prepare and ensure the informed consent and contract is sent to and signed by the client before commencement of counselling service.
- Manage and schedule counselling appointments for clients.
- Coordinate with counsellors & clients as needed to ensure efficient scheduling.
- Ensure counselling rooms are readily available after booking.
- Maintain accurate and up-to-date client's initial records.
- Relevant Diploma in business administration or equivalent;
- Strong communication skills in spoken and written, with excellent interpersonal skills;
- Proficient in Microsoft Office (Word, Excel, PowerPoint) and familiar with social media platforms and website management;
- Able to maintain confidentiality and handle sensitive information.
- Organized, meticulous and able to prioritize tasks with minimal supervision;
- Previous experience in a similar role is preferred.
Working at this Counselling Centre offers a dynamic and supportive environment where you can grow professionally and personally. As a valued member of our team, you will have access to ongoing training and development opportunities, and enjoy a comprehensive benefits package.
Others:- Facilitate smooth communication between clients and counselling professionals.
- Keep the reception area and the Counselling Centre clean, organized and inviting.
- Ensure informational materials are readily available for clients.
- Water and care for the plants surrounding the Counselling Centre.
- Assist in maintaining confidential client records.
- Notify appropriate personnel in case of emergencies.
- Work closely with billing or finance department as required.
- Provide necessary monthly statistics and issue monthly invoices for usage of rooms.
- Mark & tabulate the psychological assessment scores of clients when necessary.
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