AV Solutions Specialist

2 weeks ago

Singapore beBeeTechnical Full time $80,000 - $120,000

This role is pivotal in delivering comprehensive technical support and training services across Southeast Asia. As an expert in AV/IT solutions, you will serve as a key resource for systems integrators, consultants, distributors, and end users.

The position entails resolving hardware and software issues, supporting system design and commissioning, and delivering structured training programs aligned with Q-SYS and other specialist platforms.

Responsibilities
  1. Provide post-sales support for hardware and software issues across AV/IT platforms
  2. Assist with pre-sales system design, specification, and solution architecture
  3. Diagnose and troubleshoot complex system issues including programming, commissioning, and network configuration
  4. Escalate unresolved issues to internal teams and ensure timely resolution
  5. Maintain detailed documentation of technical issues, resolutions, and best practices
  6. Collaborate with internal departments to improve product performance and customer experience
Training & Enablement
  • Deliver technical training courses and product seminars to partners, consultants, and end users
  • Support the development and localization of training content for Q-SYS and other specialist platforms
  • Present confidently to small and medium-sized audiences, adapting content for technical and non-technical stakeholders
Customer Engagement & Market Insight
  • Build and maintain strong relationships with channel partners and end users across Southeast Asia
  • Gather and relay customer feedback to inform product development and market strategy
  • Represent the company professionally in meetings, industry events, and cross-functional collaborations
Qualifications
  • Education to degree level or qualification in an industry-relevant field such as sound engineering
  • Minimum 5 years' experience in professional AV, IT infrastructure, or related industries
  • Proven experience in technical support, systems engineering, or commissioning roles
  • Strong understanding of audio, video, control systems, and networking fundamentals
  • Experience with third-party control integration (e.g., Crestron, AMX) and scripting (e.g., LUA)
  • Familiarity with AV design tools such as EASE 4.0 is a plus
  • Commercial awareness and ability to support complex sales processes
  • Fluent in English; proficiency in other Southeast Asian languages is desirable
  • Exceptional problem-solving and analytical skills
  • Detail-oriented with strong organizational capabilities
  • Excellent verbal and written communication skills
  • Confident presenter with natural gravitas
  • Collaborative team player with the ability to work independently
  • Professional demeanor and discretion in handling sensitive information
  • Certifications (preferred but not mandatory)

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